Payment Policy
Here's everything you need to know about how payments work at Southern Luxe Savon — what we accept, when you're charged, and how we keep your information safe.
Accepted Payment Methods
We accept the following payment methods at checkout:
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Digital Wallets & Express Checkout
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
If you don't see your preferred payment method at checkout, email us at hello@SouthernLuxeSavon.com — we'll let you know if we can offer an alternative.
Currency
All prices on our Site are listed in U.S. Dollars (USD). Payment is charged in USD, regardless of where you're shopping from. If you use a card or account in a different currency, your bank or card issuer handles the conversion using their own exchange rate, and may charge a foreign transaction fee. That part is between you and your bank — we don't add any fees on our end.
When Payment Is Charged
Payment is authorized and charged at the time you place your order, not when it ships. This is standard for most online stores and helps us reserve your order against our small-batch inventory.
If, for any reason, we can't fulfill your order (item out of stock, payment issue, shipping problem), we'll issue a full refund to your original payment method.
Payment Security
Your payment information is processed through secure, PCI-compliant payment providers. We do not store your full credit card number on our servers. Card details are encrypted and handled directly by our payment processors.
Our Site uses SSL encryption (the little padlock in your browser) to protect your information during checkout.
Order Authorization
When you place an order, your bank may show a pending authorization for the order amount. If your order is cancelled or fails to process, this authorization is released and the funds return to your account — typically within 3–5 business days, depending on your bank.
Sometimes you'll see both the original authorization and the final charge for a brief period. Don't worry — you're only charged once. The authorization will drop off on its own.
Failed or Declined Payments
If your payment doesn't go through:
- Double-check your card number, expiration date, CVV, and billing address
- Make sure there are sufficient funds available
- Contact your bank — sometimes they flag online purchases as suspicious, especially first-time orders
- Try a different payment method at checkout
If you've tried these steps and still can't complete checkout, email us at hello@SouthernLuxeSavon.com and we'll help troubleshoot.
Sales Tax
Sales tax is calculated based on your shipping address and applicable state and local laws. The exact tax amount is shown at checkout before you confirm your order.
Pricing Accuracy
We do our best to keep prices accurate, but in the rare event of a typo or technical error that lists a product at an obviously incorrect price, we reserve the right to cancel the order and issue a full refund — even after order confirmation. We'll always notify you if this happens before taking any action.
Promo Codes & Discounts
- One promo code per order, unless we say otherwise
- Codes must be applied at checkout — we can't add them after an order is placed
- Discounts apply to product subtotal only, not shipping or tax
- Promo codes can't be combined with other offers unless specifically stated
- Expired or invalid codes won't work — please check the terms before checkout
Refunds
Refunds for returns, cancellations, or order issues are processed back to your original payment method in USD. Processing typically takes 5–10 business days, though it can take a few extra days for the refund to show up on your statement depending on your bank.
For full details, see our Return & Refund Policy and Cancellation Policy.
Chargebacks & Disputes
If you have an issue with a charge, please contact us first at hello@SouthernLuxeSavon.com before filing a chargeback with your bank. Most issues — wrong item, missing package, billing question — can be resolved quickly and directly.
Chargebacks filed without first contacting us cost both sides time and fees, and may result in your account being suspended from future orders. We're a small business and we genuinely want to make things right.
Fraud Prevention
To protect our customers and our business, we may decline orders that show signs of fraud — including mismatched billing and shipping addresses, multiple failed payment attempts, or other red flags. If your order is flagged, we may reach out to verify a few details before processing it. We appreciate your patience if this happens.
Questions?
If you have any questions about payment or run into trouble at checkout, we're here to help.
Email: hello@SouthernLuxeSavon.com
Phone: +1 (757) 600-7321
Hours: Monday–Friday, 9am–5pm ET
We usually reply within 24 hours on business days.