Cancellation policy
Changed your mind? No hard feelings. Here's how cancellations work at Southern Luxe Savon.
The Short Version
- Orders can be cancelled before they ship — usually within the first 1–3 business days after ordering
- Cancellation requests are handled by email
- Full refunds are issued in USD to your original payment method
- Once an order has shipped, it can't be cancelled, but can be returned under our Return & Refund Policy
When You Can Cancel
We pack and ship orders quickly — usually within 1–3 business days — so the cancellation window is short. As long as your order hasn't shipped yet, we can cancel it and refund you in full.
Once your order is handed off to the carrier and you've received a shipping confirmation email, we're no longer able to cancel it. At that point, you're welcome to return the order once it arrives, following our Return & Refund Policy.
How to Cancel an Order
Send us an email as soon as you can:
- Email hello@SouthernLuxeSavon.com with the subject line "Cancel Order #[your order number]"
- Include your order number and the name on the order
- We'll reply within 24 business hours to confirm whether we caught it in time
The faster you reach out, the better the chances we can stop your order before it ships. If you email us outside of business hours, we'll respond first thing the next business day.
Refunds for Cancelled Orders
If we're able to cancel before your order ships, we'll issue a full refund to your original payment method in USD. Refunds typically process within 5–10 business days, though it can take a few extra days to appear on your bank or card statement, depending on your provider.
There are no cancellation fees.
Partial Cancellations
Need to remove just one item from a multi-item order? Email us with your order number and which item(s) you'd like to drop. As long as the order hasn't shipped, we can adjust it and refund the difference.
Changes to Your Order
If you spot a typo in your shipping address, picked the wrong scent, or want to add something to your order, email us right away. We'll do our best to make the change before your order goes out the door — same rules apply as cancellations: only possible before shipment.
Orders That Have Already Shipped
If your order is already on its way:
- You can refuse delivery — but we recommend accepting the package and starting a return instead, since refused packages sometimes get lost in transit and refunds take longer to process.
- You can return it under our Return & Refund Policy once it arrives. Standard return terms apply (14-day window, customer covers return shipping for non-defective returns).
Cancellations Initiated by Us
In rare cases, we may need to cancel an order on our end — for example, if an item turns out to be out of stock, there's a pricing error, or we can't verify the shipping address. If this happens, we'll email you right away and issue a full refund in USD to your original payment method.
Questions?
If you're unsure whether your order can still be cancelled, just ask. We'll check the status and let you know.
Email: hello@SouthernLuxeSavon.com
Phone: +1 (757) 600-7321
Hours: Monday–Friday, 9am–5pm ET
We usually reply within 24 hours on business days.