Privacy policy

At Southern Luxe Savon, your privacy matters to us as much as the quality of our soap. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data when you visit SouthernLuxeSavon.com or buy from us.

We've kept the language plain wherever we could. If anything's unclear, email us at hello@SouthernLuxeSavon.com.

1. Who We Are

Southern Luxe Savon is the data controller for the personal information collected through our Site. You can reach us at:

Southern Luxe Savon
3277 Doncaster Point, Virginia Beach, VA 23452, United States
Email: hello@SouthernLuxeSavon.com
Phone: +1 (757) 600-7321

2. Information We Collect

We collect information you give us directly and information that's gathered automatically when you use our Site.

Information You Provide

  • Contact information: name, email address, phone number, shipping and billing address
  • Payment information: card details (processed securely by our payment provider — we don't store full card numbers)
  • Account information: username and password, if you create an account
  • Order information: what you bought, when, and where it shipped
  • Communications: anything you send us by email, phone, contact form, or social media
  • Reviews and submissions: product reviews, photos, comments, and any other content you submit
  • Newsletter sign-ups: your email address if you subscribe to our marketing emails

Information Collected Automatically

When you visit our Site, we (and our service providers) automatically collect:

  • Device and browser information: IP address, browser type, operating system, screen size, language
  • Usage data: pages viewed, time spent, links clicked, referring website
  • Location data: approximate location based on your IP address
  • Cookies and similar tracking technologies: see Section 7 below

Information from Third Parties

We may receive information about you from:

  • Payment processors (e.g., Stripe, PayPal, Shop Pay) — order and payment confirmation details
  • Shipping carriers (USPS, UPS) — delivery status and address corrections
  • Analytics and advertising partners (e.g., Google, Meta) — aggregate insights about Site visitors
  • Social media platforms if you interact with us there

3. How We Use Your Information

We use the information we collect to:

  • Process and ship your orders
  • Communicate with you about orders, shipping, and customer service
  • Send marketing emails (only if you opted in — and you can unsubscribe any time)
  • Provide and improve the Site
  • Personalize your experience and recommend products
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our policies
  • Analyze trends and measure the effectiveness of our marketing

We don't sell your personal information. (More on that in Section 9.)

4. Legal Basis for Processing (for EU/UK Visitors)

If you're in the European Economic Area, the United Kingdom, or another region with similar laws, we process your personal information based on:

  • Performance of a contract — to fulfill orders and provide customer service
  • Consent — for marketing emails and non-essential cookies (you can withdraw consent at any time)
  • Legitimate interests — to improve our Site, prevent fraud, and run our business
  • Legal obligations — to comply with tax, accounting, and other legal requirements

5. Who We Share Information With

We share your information only when necessary to run our business, and only with parties bound to keep it confidential. These include:

Service Providers

  • Payment processors (e.g., Stripe, PayPal, Shop Pay) — to process payments
  • Shipping carriers (USPS, UPS) — to deliver your orders
  • E-commerce platform (e.g., Shopify, WooCommerce) — to host our store
  • Email marketing services (e.g., Mailchimp, Klaviyo) — to send newsletters
  • Analytics providers (e.g., Google Analytics) — to understand Site usage
  • Customer service tools — to manage support inquiries

Replace bracketed examples with the actual services you use before publishing.

Legal and Safety

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Southern Luxe Savon, our customers, or others.

Business Transfers

If we ever sell, merge, or transfer our business, your information may be part of the transferred assets. We'll notify you before your information becomes subject to a different privacy policy.

With Your Consent

We'll share information for any other purpose if you give us permission.

6. We Do Not Sell Your Personal Information

We do not sell your personal information for money. Some advertising and analytics tools we use may share data in ways that some state laws (like California's CCPA/CPRA) consider a "sale" or "share" of personal information. You have the right to opt out — see Section 9.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to function properly, remember your preferences, analyze traffic, and personalize content.

Types of Cookies We Use

  • Essential cookies — required for the Site to work (e.g., shopping cart, checkout)
  • Functional cookies — remember your preferences (e.g., language, region)
  • Analytics cookies — help us understand how visitors use the Site
  • Marketing cookies — track activity across sites to deliver more relevant ads

Managing Cookies

You can control cookies through your browser settings or any cookie banner we display on the Site. Blocking essential cookies may affect Site functionality.

8. Data Retention

We keep your personal information only as long as needed to:

  • Fulfill the purposes described in this Policy
  • Comply with legal, tax, and accounting requirements (typically 3–7 years for order records)
  • Resolve disputes and enforce agreements

When information is no longer needed, we delete it or anonymize it.

9. Your Privacy Rights

Depending on where you live, you may have rights over your personal information. We honor these rights regardless of where you're located.

General Rights

  • Access — request a copy of the information we have about you
  • Correction — ask us to fix inaccurate or incomplete information
  • Deletion — ask us to delete your information (with some legal exceptions)
  • Opt-out of marketing — unsubscribe from marketing emails any time using the link in any email
  • Restriction or objection — limit how we process your information

California Residents (CCPA/CPRA)

If you live in California, you have additional rights:

  • The right to know what personal information we collect, use, and share
  • The right to delete personal information we've collected
  • The right to correct inaccurate information
  • The right to opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising
  • The right to limit use of sensitive personal information
  • The right to not be discriminated against for exercising your rights

Virginia Residents (VCDPA)

If you live in Virginia, you have the right to:

  • Confirm whether we process your personal data
  • Access your personal data
  • Correct inaccuracies
  • Delete personal data
  • Obtain a copy of your data in a portable format
  • Opt out of targeted advertising and the sale of personal data

EU/UK Residents (GDPR)

If you live in the European Economic Area or United Kingdom, you have the rights listed above plus the right to lodge a complaint with your local data protection authority.

How to Exercise Your Rights

Email us at hello@SouthernLuxeSavon.com with your request and we'll respond within the timeframe required by law (typically 30–45 days). We may need to verify your identity before processing the request.

10. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information — including SSL encryption on our Site, secure payment processing, and limited access to personal data within our team.

That said, no method of transmission or storage is 100% secure. While we work hard to protect your information, we can't guarantee absolute security. If a data breach affects your personal information, we'll notify you as required by law.

11. International Data Transfers

We're based in the United States, and your information is processed and stored here. If you access our Site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your home country.

By using our Site, you consent to this transfer.

12. Children's Privacy

Our Site is not directed to children under 13 (or under 16 in the EU/UK). We don't knowingly collect personal information from children. If you believe we've collected information from a child, please contact us and we'll delete it promptly.

13. Third-Party Links

Our Site may contain links to other websites. We're not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.

14. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there's no industry standard for how to respond, our Site doesn't currently respond to these signals. You can manage your privacy through the cookie controls and opt-out options described above.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page and update the "Effective Date" at the top. For significant changes, we'll give you advance notice — typically by email or a banner on the Site.

We encourage you to review this Policy periodically.

16. Contact Us

Questions, concerns, or requests about your privacy?

Email: hello@SouthernLuxeSavon.com
Phone: +1 (757) 600-7321
Mailing Address: 3277 Doncaster Point, Virginia Beach, VA 23452, United States
Hours: Monday–Friday, 9am–5pm ET

We typically respond to privacy inquiries within 24 business hours and to formal requests within the timeframe required by applicable law.