Shipping policy
Thanks for choosing Southern Luxe Savon. Here’s everything you need to know about how we get our handcrafted soaps to your door.
Order Processing
We make our soaps in small batches right here in Virginia Beach, so once you place an order, please allow 1–2 business days Monday through Friday, excluding holidays, for us to carefully pack and prepare your order for shipment.
Orders placed on weekends or holidays will begin processing on the next business day.
During sales, holidays, or new product launches, processing may take an extra day or two. If there is a delay, we’ll contact you with an update.
Shipping Methods & Delivery Times
We currently offer shipping within the United States and to Canada. Shipping rates are calculated based on the destination, shipping method, and package weight.
United States Shipping
Standard Shipping
Estimated delivery time: 3–5 business days
Starting from: $6.99
Express Shipping
Estimated delivery time: 1–2 business days
Starting from: $9.99
Free Shipping
We offer free standard shipping on U.S. orders of $150.00 and up. The free shipping option will appear automatically at checkout when your order qualifies.
Canada Shipping
For orders shipped to Canada, we currently offer the following shipping options:
Standard International Shipping
Estimated delivery time: 5–8 business days
Starting from: $21.00
Priority International Shipping
Estimated delivery time: 3–5 business days
Starting from: $35.00
Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, customs processing, or carrier delays may occasionally affect delivery times.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. You can use the tracking link to follow your package in transit.
If you do not receive a tracking email after your order has been processed, please check your spam or junk folder first. If you still need help, contact us, and we’ll be happy to resend the details.
Shipping Address
Please double-check your shipping address before placing your order. We ship to the address entered at checkout exactly as it is provided.
If you notice an error, email us at hello@SouthernLuxeSavon.com as soon as possible. If your order hasn't shipped yet, we’ll do our best to update the shipping address.
Once an order has shipped, we cannot change the delivery address. We are not responsible for reshipping costs caused by incorrect or incomplete addresses.
Lost, Stolen, or Damaged Packages
Once your order is handed to the shipping carrier, delivery is managed by the carrier. However, we’re always here to help if something goes wrong.
Lost in transit: If your tracking has not updated for 7 or more business days, please contact us so we can help review the issue with the carrier.
Marked delivered but missing: Please check around your mailbox, porch, building, mailroom, or with neighbors. Sometimes carriers mark packages as delivered slightly early. If your package still has not arrived after 48 hours, contact us.
Damaged on arrival: Please send photos of the damaged package and item within 48 hours of delivery. We’ll review the issue and help with a replacement or refund when appropriate.
Where We Ship
At this time, we ship to the United States and Canada. This includes all 50 U.S. states, APO/FPO addresses, U.S. territories, and Canadian delivery addresses supported at checkout.
Returns & Exchanges
For return and exchange details, please review our Return and Refund Policy.
Questions?
If anything is unclear or you need help with your order, please contact us.
Email: hello@SouthernLuxeSavon.com
Phone: +1 (757) 600-7321
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We usually reply within 24 hours on business days.